Hardware Returns and Repairs 

PLEASE NOTE: Repairs may take up to ninety (90) days or longer. For this reason, CUSTOMERS ARE STRONGLY ENCOURAGED TO PURCHASE EXTRA HARDWARE PRODUCT UNITS TO AVOID DOWNTIME DURING THE WARRANTY/RETURN PROCESS.  

All return requests must be sent to Cybersource Support for approval.  If for any reason you would like to return a device, please send an email to terminals@cybersource.com and include the following information. Cybersource Support will reply to you with instructions on how to proceed.  

• Company Name 
• Billing Address 
• Contact Person’s Name, phone number, and email address 
• Original Purchase Order number or order reference number 
• Device Type 
• Serial Number 
• Reason for Return 
• Shipping address for repaired or replaced device  

 

Defective Equipment 

If upon delivery or after initial use, the device does not operate as it was originally designed due to a manufacturer defect, please contact Cybersource Support to help initiate a warranty claim.  

In Warranty: 

The warranty for each device varies by the manufacturer.  The details of the manufacturer’s warranty can be found on the manufacturer’s website.   

Warranty Term: 

• PAX – 12 months from original ship date from PAX 
• Verifone - 12 months from original ship date from Verifone 
• Miura – 12 months from original ship date from Miura  

Please note: In general, the customer will be responsible to pay the cost for the return of products to the manufacturer, and the manufacturer will pay for expenses to return the repaired or replaced product back to the customer. The manufacturer of the device has the right to verify the warranty claim.  If the device is returned and shows signs of abuse or has been misused in any way, the warranty will be voided. 

Out of Warranty: 

If the repair falls outside of warranty, it is up to the device owner if they would like to repair or replace the device.  The cost of the repair will vary depending on the repair needed.  It is the responsibility of the owner of the device to assume all repair fees and shipment costs.  

Returns 

Return of Unwanted Equipment  

Returns for unwanted products will not be accepted. 

Wrong or Damaged Device Received 

If you have received a wrongly configured terminal, a wrong device, or if your device was received damaged, please contact Cybersource Support. Depending on the error, you will be issued a refund or a replacement device.   If you receive a replacement device, you will also receive a shipping label to be used to send back the incorrect device.  The return shipping costs will be covered by Cybersource.  If you do not return the device within 10 business days, you will be charged for the incorrect device, the replacement device, and the shipping costs.    

Cancellations 

Please contact Cybersource Support immediately if you would like to cancel an order.  Cancelling an order is ONLY possible if the device has not yet been configured and/or dispatched.   

  

For a full overview of the terms and conditions of sale, please see our Hardware Sales Agreement.